"It's in Agidesk."

Agidesk combines all the tools
teams need to work smoothly and efficiently, on a single, easy-to-use platform.

customer portal

Create and customize your customer service portal. Define the colors, texts, features, services and documents that will be available.

A call center helps reduce telephony costs, unnecessary demands and rework. We are in the digital age, and no one likes to wait to be served.

With the Agidesk portal, your customer can open tickets, access content, follow up on their requests and also evaluate each service received.

Service Catalog

Make a catalog available to your customers (internal and external), with all the features and services offered by your company. The customer will be able to access it and proactively request service, in addition to monitoring ongoing calls.

Save time, money and make ordering more convenient through a single point of contact with your company. Greater autonomy for your customer, more productivity for your team, and greater organization and savings for your business.

Service

Know what is a priority for your business. Create and control service deadlines. Set bookmarks for quick follow-up.

Record time spent on each activity. Generate comments and public or private activities. Find out everything that was changed in the calls.

Collaborate with your team: follow important calls, transfer demands, schedule and clone calls to streamline your work.

Quick and visual management

Use the quick management cockpit and find out how many tasks are in the backlog, in service, to be due today, tomorrow, this week or overdue.

Track your team's work in real time. Know the activities of each employee and who is available for assistance.

Tables and projects

Create unlimited projects. Customize the privacy level for each project category.

Organize the daily work of your teams. Know which project each member of your team is working on, the time spent on each activity, and invest in what is a priority for your business.

Give your projects personality, setting the background image of each board, and increase your team's engagement.

Kanban Lists

Use Agidesk's Kanban boards and lists and create unlimited to-do lists. Distribute tasks across lists by dragging tasks from one list to another.

Involve several people on your team in the same project. Rename lists simply and quickly find out how many tasks you have in each task list.

Use list view or kanban board view. More autonomy and work flexibility for your teams.

Satisfaction survey

How is your customer satisfaction level? Do not know? So start using Agidesk right now.

With it, you create incredible satisfaction surveys. Be proactive, evaluate the services provided, and address each of the identified problems.

In this way, you increase satisfaction, retain your customers and also improve the quality of service provided by your work teams.

Dashboards and Indicators

Agidesk is an intelligent tool for controlling customer service, projects, tasks and teams.

In a single screen, you configure and visualize all the information and indicators of the system, being able to group the tables in different result panels.

Agidesk is a lightweight and intuitive platform that does not require hours of training to set up. The user can do what he needs quickly and simply. A system designed to streamline service in your company. You will be delighted!

Free 14 day trial

By creating your account, you accept the site's contract, terms and policies

For only BRL 79.90/month *, you receive:

  • unlimited customers
  • service portal
  • Service Catalog
  • Unlimited projects and frames
  • Knowledge base
  • Discover all features
* By agent, in the annual plan



Complete list of features



Attendance Management and Call Control
  • Control of types of service;
  • Service priority control;
  • customer portal;
  • Service Catalog;
  • Attendance follow-up;
  • Private Comments;
  • agent management;
  • Team management;
  • Add followers to tickets;
  • Recording of hours worked;
  • Control of service deadlines (SLA);
  • Satisfaction survey;
  • Dashboards and results;
  • Easy setup;
  • quick registrations;
  • custom permissions;
  • Color and image configuration;
  • Dashboard and portal customization;
  • Integration via APIs.
Project Management and Task Control
  • Create unlimited projects;
  • Create unlimited tasks;
  • Kanban boards;
  • Drag tasks between frames;
  • Project and Task Lists;
  • agent management;
  • Team management;
  • Add followers to tasks;
  • Dashboards and results;
  • Easy setup;
  • quick registrations;
  • custom permissions;
  • Color and image configuration;
  • Dashboard and portal customization;
  • Integration via APIs.
Knowledge Base and FAQ
  • Help Center;
  • Creating articles;
  • Topic creation;
  • Creating sections;
  • Inclusion of videos and images in articles;
  • Dashboards and results;
  • Easy setup;
  • quick registrations;
  • custom permissions;
  • Color and image configuration;
  • Dashboard and portal customization;
  • Integration via APIs.


Contact

It's a pleasure talking to you


Customer Portal:

Open and track requests


call center:

+55 (51) 3074 0869


Whatsapp:

+55 (51) 99185 2844 - Chat now


Email:

contato@agidesk.com.br